The safest option in a volatile situation
De-escalation is an established, effective tool used by uniformed first responders and mental health professionals to prevent stressful encounters from turning violent. Increasingly, de-escalation is a necessary skill for all of us, useful for security professionals as well as for anyone working as a member of a team or in a forward-facing, customer-centric role. We offer de-escalation training in-person for security professionals and online for all employees.
De-Escalation for Security Professionals
In this training, we emphasize how de-escalation is connected to situational awareness, strong communication skills, and resilience under pressure. Through a mix of classroom instruction and practice with customized scenarios, students learn de-escalation tools and techniques:
- Decision-making 101
- Time, space, and limiting factors
- Policy and organizational considerations
- Feedback loop
Tomahawk Institute: De-Escalation
De-Escalation: Building Your Foundation:
Our approach teaches professionals how to slow down, create space, and use all available forms of communication to defuse a situation safely. In this course, participants will:
- Strengthen communication skills
- Learn tools and techniques to apply during high-stress situations, including dealing with angry customers and co-workers
- Review three realistic and familiar interactions and learn how to de-escalate tension using our best practices
Our online courses reinforce basic best practices, continuous engagement with your environment, identifying and avoiding potential threats, and understanding your options ahead of time to improve your outcome.
