About The Course
Enjoy a free trial of the Tomahawk Institute course, De-Escalation: Building Your Foundation.
This course is applicable to anyone working in a forward-facing, customer-centric role. It helps strengthen the viewer’s communication skills while offering tools and techniques to apply during high-stress situations, including dealing with angry customers and co-workers. Our approach teaches professionals how to slow down, create space, and use all available forms of communication to defuse a situation. In this course, participants view three realistic and familiar interactions and learn how to de-escalate tension using our best practices.
All of our online trainings are built to reinforce basic best practices: continuous engagement with your environment, identifying and avoiding potential threats, and understanding your options ahead of time to improve your outcome.
Other courses available on our corporate platform:
- Situational Awareness
- Active Threat: Baseline
- Emergency Medicine (for Active Threat Situations)
- Basic Firearms for Security Professionals
- Emergency Communications
Module 1
Module 2
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This is a sample, abbreviated version of the course. Please
contact us to learn more about the full-length version.
